Thank you for visiting and shopping at Pure Water Sdn Bhd. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
| Update this section if your processing time exceeds 2-3 business days. |
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
| Our Company (Peninsular) | 1-2 business days | RM9 / Free (Above RM100) |
| Our Company (East Malaysia) | 2-5 business days | RM15 / Free (Above RM150) |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Pure Water Sdn Bhd ships to addresses within the Malaysia addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Pure Water Sdn Bhd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.